![]() At The Vortex, we have developed a detailed set of training materials regarding proper service and acceptable employee behavior. And Patrick has never been employed by us at all. After reading Kristina’s message, it seems that Patrick took it upon himself to find Kristina on Facebook and proceeded to send her hostile and ignorant messages, which were saved in screen shots.Īt this point I think it’s important to clarify that Gaven had only been employed at The Vortex for a matter of weeks. She further explained, that due to her dissatisfaction with his service, instead of adding a tip in the tip line of her credit card slip, she wrote “Treat everyone the same.” She further reported that after she had left The Vortex, apparently Gaven had shared the note on Kristina’s charge slip with his boyfriend Patrick, who happened to be dining in Gaven’s section at the same time. She felt that Gaven’s negative attitude may have reflected a racist attitude on his part. In her email she conveyed a story about receiving poor service on the previous day, from a server named Gaven. On July 6, 2017, we received a complaint, via email, from a customer named Kristina. To help avoid any misinformation, the following is our official statement. ![]() INCIDENT STATEMENT FROM THE VORTEX – L5PĪn incident occurred recently at The Vortex that has become a topic of conversation on social media. I’d love to tell you more, but I’ve already gone way over my 350 word maximum. If you choose to check-in here each week (and I hope you do), you’ll get to witness this ever-evolving mess, first hand. Needless to say, this blog will probably get sloppy and haphazard, and maybe a little crass at times, but I promise it will always be genuine and honest. I’ll most likely write about stuff that bugs me too. I’ll probably be up for tackling other topics in the long run, but initially I want to give my readers an inside look at the craziness that occurs behind the scenes of our notorious bars. In the beginning, I plan on writing about what it’s like to run The Vortex. I mean, what can I possibly say in just 300 words? I guess we’ll see. So that’s the advice I’ve been given so far, and I’m not sure I’ll even follow it. People have short attention spans these days, especially for blogs.” She advised me that most blogs run between 250 and 350 words. So when I showed her a rough draft of my first blog post, she quickly told me, “It’s too long. That’s why she’s always happy to help me out. If it wasn’t for our inspiring little chats while she was sitting at my bar getting drunk, she’d probably be living under a bridge today. In fact, she only became a writer due to my constant, unwavering encouragement back in the early days of The Vortex. I’ve never written a blog before, so I contacted my friend Hollis. That’s when I realized that maybe I should add some new features in 2015, to engage our awesome fans. He also let me know The Vortex website gets thousands of unique visitors each month. I had nothing to do with this fact, but I understand that it’s kind of a big deal. I learned from my tech guy that searching the word “vortex” on the interwebs, in any variation, will bring up our website before anything else.
0 Comments
Leave a Reply. |